Privacy Policy

1. Introduction

Welcome to Alex AI ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service at https://bookwithalex.ai/ (the "Service").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Register for an account
• Subscribe to our services
• Express interest in obtaining information about us or our products
• Participate in activities on the Service
• Contact us

The personal information we collect may include:

• Name and contact data (email address, phone number, mailing address)
• Credentials (username, password, password hints)
• Payment information (credit card number, billing address)
• Profile information (profile picture, preferences, interests)
• Calendar data (when you connect your calendar services)
• Meeting preferences and scheduling information

2.2 Information Automatically Collected

When you access the Service, we automatically collect certain information, including:

• Device Information: Hardware model, operating system, unique device identifiers, mobile network information
• Log Information: IP address, browser type and version, time zone setting, browser plug-in types
• Usage Information: Pages visited, time spent on pages, clicks, and other interaction information
• Location Information: General location inferred from IP address

2.3 Information from Third Parties

We may receive information about you from third-party services when you choose to connect them to our Service, including:

• Google Calendar and Gmail (calendar events, email metadata)
• Microsoft Outlook (calendar events, email metadata)
• Zoom (meeting information)
• OAuth providers (basic profile information)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain our Service
• Account Management: To manage your account and provide customer support
• AI Assistant Services: To power our AI scheduling and meeting assistant features
• Communications: To send you updates, security alerts, and support messages
• Marketing: To send promotional communications (with your consent)
• Improvement: To understand usage patterns and improve our Service
• Legal Compliance: To comply with legal obligations and enforce our terms
• Security: To detect, prevent, and address technical issues and protect against harmful activity

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contract with you
• Legitimate Interests: Processing necessary for our legitimate business interests
• Consent: Processing based on your explicit consent
• Legal Obligations: Processing necessary to comply with legal requirements
• Vital Interests: Processing necessary to protect vital interests

5. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, email delivery, hosting)
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Legal Requirements: If required by law or in response to valid legal requests
• Consent: With your consent or at your direction
• Aggregated Information: We may share aggregated or de-identified information that cannot identify you

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law (generally within 30 days).

Please note that we may ask you to verify your identity before processing your request. We may also retain certain information as required by law or for legitimate business purposes.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The duration of our relationship with you
• Legal obligations requiring us to retain data
• Statute of limitations periods
• Our legitimate business interests

When we no longer need your personal information, we will securely delete or anonymize it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country.

If we transfer personal information from the EEA, UK, or Switzerland, we will ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions
• Your explicit consent

10. Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Types of cookies we use:

• Essential Cookies: Necessary for the Service to function properly
• Analytics Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your online activity to help advertisers deliver more relevant advertising

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

For significant changes, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

14. Contact Us

If you have any questions about this Privacy Policy, your rights, or our privacy practices, please contact us:

15. Accessibility

We are committed to ensuring that our Privacy Policy is accessible to individuals with disabilities. If you need this Privacy Policy in an alternative format, please contact us using the information provided above.